SERVICES

support anytime, anywhere

Remote support

In information technology, remote support tools are software that allows a technician or support representative to connect to a remote system with their device connected to the Internet.  

Remote support is a cost-effective solution for your business and allows our specialist to access your computer and solve problems that have arisen. Remote support saves you money and time and allows us to provide support anywhere in the world where you have internet access. We have many years of experience in this field, so we can help you anytime and anywhere, regardless of the type of device - desktop computer, server, network equipment, other portable devices.

Access to various devices 

Cost effective service

Access anywhere and anytime

We use leading software for remote support in the IT industry.

Anydesk is used to remotely control the computer. We can help our partners as if we were sitting in front of their screen. It provides secure remote management, file sharing, chat window and multi-computer support. Support is supported on Windows, macOS, Android, iOS, Linux, FreeBSD, Raspbery Pi and Chrome OS.

Advantages

QUICK RESPONSE TIME

Some IT-related problems have simpler solutions - fixes, updates, or configuration changes. With the technical support service, your company has an easy way to solve these basic problems quickly. A key advantage of remote technical support is that we can quickly access your device, check for problems, and resolve them in the shortest possible time. Your work and business thus run with much less disruption.

Increasing employee productivity

Defects and faults in systems and devices cause a loss of productivity and working time of employees. Good and successful remote support therefore brings higher productivity. Rapid remote problem solving reduces the waiting time for problem solving and increases the amount of time available for productive work. It assures employees that they are fully focused on work and performing their tasks. 

IMMEDIATE ACCESS TO MORE PROFESSIONALS

With remote access support, companies can access the skills of an entire team of IT professionals. If one technician cannot solve the problem on the selected device, the rest of the team of experts is also available to solve the problem with common knowledge. 

EMPLOYEE TRAINING

With remote support and screen sharing, employees can observe how IT staff solves simpler problems. These workflows are a great way to educate employees about basic IT fixes. This aspect can be especially useful when hiring new employees. 

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