SUPPORT ANYWHERE AND ANYTIME
REMOTE ASSISTANCE AND SUPPORT
In IT, remote support tools are software that allow a technician or support representative to connect their internet-connected device to a remote system.
Remote support is a cost-effective solution for your business and allows our expert to access your computer and resolve any issues that have arisen. Remote support saves you money and time and allows us to provide support anywhere in the world where you have internet access. We have several years of experience in this field, so we can help you anytime, anywhere, regardless of the type of device – desktop, server, network equipment, other portable devices.
ACCESS TO DIFFERENT DEVICES
A COST-EFFECTIVE SERVICE
ACCESS ANYWHERE AND ANYTIME
We use leading remote support software in the IT industry.
Anydesk is used to remotely manage your computer. We can help our partners as if we were sitting in front of their screen. It allows secure remote management, file sharing, chat window and multi-computer support. Support is supported on Windows, macOS, Android, iOS, Linux, FreeBSD, Raspbery Pi and Chrome OS.
FAST RESPONSE TIME
Some IT-related problems have simpler solutions – patches, updates or configuration changes. With our technical support service, your business has an easy way to quickly solve these basic problems. A key benefit of remote technical support is that we can quickly access your device, check for problems and resolve them as quickly as possible. So your work and business runs with far less disruption.
INCREASED EMPLOYEE PRODUCTIVITY
Breakdowns and faults in systems and devices cause downtime and loss of productivity for your employees. Good and successful remote support therefore results in increased productivity. Fast remote problem resolution reduces the time spent waiting for problems to be resolved and increases the amount of time available for productive work. It ensures that employees can focus fully on their work and their tasks.
INSTANT ACCESS TO MORE EXPERTS
With remote access support, businesses can access the skills of an entire team of IT professionals. If one technician can’t solve a problem on a selected device, the rest of the team is available to solve the problem with their collective knowledge.
With remote support and screen sharing, workers can watch IT staff solve simpler problems. These workflows are a great way to educate employees on basic IT fixes. This aspect can be particularly useful when recruiting new employees.